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Privacy Policy

A Legal Disclaimer

Privacy Policy
Last updated: 12/11/2025, 09:42am

1. Introduction
Sati/Sati Healing (“we”, “our”, or “us”) operates the website mysati.co.
We respect your privacy and are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, attend our events, or interact with us online or in person.
2. Data We Collect
We may collect and process the following types of personal data:
a. Information you provide directly:

  • Name, email address, phone number, and booking details when you register for an event or contact us.

  • Payment details (processed securely through third-party providers such as VISA, Apple Pay, Klarna etc; we do not store full card information).

  • Information submitted via contact forms, feedback forms, or membership registration.

b. Automatically collected data:

  • IP address, browser type, device information, and usage data collected through cookies or analytics tools (e.g., Wix Analytics, Google Analytics).

c. Special category data:
If you provide information about health conditions, accessibility needs, or dietary preferences (e.g., for retreats or wellness sessions), this data will be processed only where necessary to deliver our services and always with your explicit consent.
3. How We Use Your Data
We process your personal data for the following purposes:

  • To manage bookings, payments, and attendance at our events.

  • To communicate with you about your booking, upcoming events, or changes.

  • To send newsletters or updates where you have subscribed.

  • To maintain website functionality and security.

  • To improve our services and user experience.

  • To comply with legal or regulatory obligations.

4. Legal Basis for Processing
We rely on one or more of the following lawful bases:

  • Contractual necessity – to provide services you have booked or requested.

  • Consent – when you subscribe to our mailing list or provide sensitive information.

  • Legitimate interests – to promote and manage our business effectively.

  • Legal obligation – to meet record-keeping or tax requirements.

5. Sharing Your Data
We do not sell or rent your information.
We may share personal data only with:

  • Service providers who process data on our behalf (e.g., Wix, payment processors, email marketing platforms).

  • Professional advisers (such as accountants) where legally required.

  • Authorities if we are obliged by law.

All third parties are required to keep your data secure and use it only for agreed purposes.
6. International Transfers
As our website is hosted by Wix.com Ltd, data may be stored on servers located outside the UK or EEA (including Israel and the United States).
Wix complies with recognised data protection frameworks ensuring that transfers are lawful and secure under the UK GDPR.
7. Data Retention
We retain your data only for as long as necessary for the purposes collected:

  • Booking and payment records: 6 years (for tax and accounting).

  • Mailing list data: until you unsubscribe.

  • Contact form or enquiry data: up to 12 months after last communication.

After this period, data is securely deleted or anonymised.
8. Your Rights
Under the UK GDPR, you have the right to:

  • Access a copy of your personal data.

  • Request correction of inaccurate or incomplete information.

  • Request erasure of your data (“right to be forgotten”).

  • Object to or restrict certain types of processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.

ICO contact: www.ico.org.uk | Telephone: 0303 123 1113
9. Cookies
Our website uses cookies to enhance functionality and analyse traffic.
You can adjust your browser settings to refuse cookies, though some site features may not function properly.
For details, please see our Cookie Policy.
10. Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
Data transmitted through the website is encrypted using SSL (Secure Socket Layer) technology.
11. Contact
For privacy-related questions, data requests, or to exercise your rights, please contact:
Data Controller: Sati/Sati Healing
Email: hello@mysati.co
Website: https://mysati.co
 

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